Customer Support Specialist - Commercial Furniture Dealership
Listed on 2026-09-01
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Administrative/Clerical
Office Administrator/ Coordinator, Data Entry, Sales Administrator, Business Administration
The Customer Support Specialist plays a key role in supporting dealership operations by preparing accurate quotes, processing customer orders, and managing essential administrative tasks. This position ensures a smooth experience for clients from initial inquiry through final delivery, working closely with sales teams, vendors, and project coordinators.
Key ResponsibilitiesQuote Preparation — Create detailed furniture quotes using dealership pricing tools; verify specifications, finishes, quantities, and lead times; collaborate with sales staff to ensure accuracy.
Order Placement — Submit purchase orders to manufacturers; confirm acknowledgements; track production timelines; resolve discrepancies or changes with vendors.
Customer Support — Serve as a point of contact for clients; provide updates on quotes, orders, delivery timelines, and issue resolution.
Administrative Support — Maintain CRM and order management systems, handle data entry, organize project files, and support general office operations.
Vendor Coordination — Communicate with manufacturers to obtain pricing, product details, lead times, and order status updates.
Documentation & Accuracy — Keep precise records of quotes, orders, revisions, and project details to support efficient operations and minimize errors.
Experience in commercial furniture, interiors, or related industries preferred
Strong attention to detail and organizational skills
Proficiency with quoting software, CRM systems, and Microsoft Office
Excellent written and verbal communication
Ability to manage multiple projects and deadlines simultaneously
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