O&O Team Lead

Team Lead – Operations

Full‑time onsite position reporting to the General Manager. No travel. Non‑exempt.

Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

• Lead from the floor and set the tone for your team by jumping in and helping the park run at its best.
• Act as Manager on Duty when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on‑the‑floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence. Coach team members to maximize conversions and deliver consistent guest satisfaction.
• Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• F&B & Facilities Lead – Manage inventory and ordering of all café items; ensure health and safety standards are maintained. Oversee maintenance of equipment, attractions and cleanliness across the park. Lead facilities projects to elevate the guest experience.
• Part‑time Flex Lead – Available primarily on weekends to help drive service and engagement, rotating as needed to cover breaks and time off for other Leads.

• Minimum 18 years of age.
• At least 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including POS systems and tools like Microsoft Office Suite and Teams.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture.
• A team‑first mindset, quick to jump in where needed and support others without being asked.
• Strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example.
• Sound judgment and ability to remain respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Compensation range is $14.00–$15.00 per hour based on qualifications and experience. Full‑time employees enjoy a competitive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company matching (eligibility based on age and tenure).

Circus Trix and its brands are proud to be equal‑opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.