Student Support Specialist; Part-Time

The Sinclair Centerville Student Support Specialist delivers optimal customer service to students, faculty, staff and campus visitors, as well as provide indirect clerical support to advisors and campus leadership, when needed. Student Support Specialists greet campus visitors, answer phones, perform student intake, administer and proctor tests, schedule advising appointments, perform bursar duties, enter registrations, and monitor student workers assigned to the front desk.

This position is the first point of contact and the main source of general information to students. Success in this position requires a consistently professional demeanor and thorough knowledge of college policies, procedures and online resources.

The hourly pay rate for this position is $20.43 and has a maximum of 28 hours per week.

The following are some of the benefits that part-time staff with Sinclair College receive:

• Tuition waiver for employee for 3 credit hours per semester
• Opportunity for advancement and promotion
• Support for continued professional development and education
• OPERS pension participation, with 14% employer contribution
• 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
• High quality programs and events for work-life balance

• Customer service: respond to student questions regarding enrollment, registration, financial aid, bursar, testing, campus policies, and general college policies/procedures
• Call management: answer phones, route calls, and provide phone assistance
• Cashiering: receive tuition payments, perform daily set-up and end-of-day closing including daily cashier logs and preparing deposits.
• Advisor support: schedule advisor appointments, make reminder phone calls, coordinate preparation of new student information, and participate in new student orientation
• Testing support: proctor placement tests, academic tests
• Other duties as assigned

• Minimum of a high school diploma or equivalent required; associate’s degree preferred
• Minimum of two (2) years of customer service experience required; previous experience cashiering preferred
• Possession of analytical thinking skills required
• Strong customer service skills, effective interpersonal communication skills and professional demeanor required
• Demonstrated computer proficiency skills in Microsoft Office and web-based programs required
• Ability to learn cashiering or other custom software programs preferred
• Ability to work in a team environment required

Required fields are indicated with an asterisk (*).

• * Do you have a minimum of a high school diploma or equivalent?
  • Yes
  • No
• * Do you have a minimum of 2 years' relevant work experience?
  • Yes
  • No

• Resume
• Cover Letter

Sinclair Community College
Human Resources
444 W. Third St. Building 7, Room 340
Dayton, Ohio, 45402