Consumer Banker III; Cornerstone

Essential Functions / Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Operate teller drawer as needed.
• Support client engagement through active calling, client conversations, and follow‑up.
• Partner with appropriate internal constituencies to provide the required expertise to clients for service or solution related needs.
• Ensure client follow‑up calls are conducted within the proper timeframe.
• Maintain all operational and risk‑management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers in alignment with First Financial's mission and values.
• Adhere to all compliance and regulatory procedures.
• Track, report and communicate business results and activities to the FCM.
• Partner with District Specialists to execute retail strategies and objectives, attract, retain, and grow core client relationships, fulfill client financial needs, and provide a first‑class client experience.
• Function as the client’s trusted advisor by adding value and building deep relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management through effective collaboration with the team, District, and lines of business.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank's online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially the most complex ones.

• 3‑4 years of experience in coaching and/or mentoring in a retail environment.
• 3‑4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3‑4 years of demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4‑5 years of related experience and/or training, or an equivalent combination of education and experience.

• Associate's or Bachelor's degree and/or equivalent banking work experience preferred.

• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.
• Ability to lead outside sales efforts.

• Works with limited supervision.
• Follows established guidelines.
• Applies guidelines with proficiency.
• Collaborates with senior role or supervisor.
• Uses subject‑matter expertise to advise others.

• Supports the management needs for the FCM.
• Supports the management needs of market leadership.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification:
  Intro to Networking, COI and Community Development
• Consumer Banking Certification:
  Business Management Tool & Resources (First Force Training)
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys