Patient Account Representative

Location

Centerville, OH

180

1

Patient Account Representative

Billing

Billing Manager / HR Director

The primary function of this position will be to be the main point of contact for patients that are calling in to the practice to discuss their balances, collect payments over the phone, set up payment plans, etc. This person will communicate with patients, and coworkers, and practice leadership by answering a busy telephone queue, emails, chat messages, and Teams messages to assist with any questions regarding balances, billing, collections and reimbursement.

This candidate must have a comfort level to provide a thorough explanation of benefits to patients, and properly explains reasoning behind balances and collections.

• Technical skills:
  • Proficiency with medical billing and electronic health record (EHR) software.
  • Understanding of medical coding systems like CPT and ICD-10.
  • Familiarity with claim forms, such as CMS-1500 and UB-04.
• Soft skills:
  • Strong verbal and written communication for interacting with patients, co-workers, and practice leadership.
  • Exceptional organizational and attention to detail.
  • Problem-solving and analytical skills to resolve billing discrepancies.
  • Ability to work independently and manage time effectively to meet deadlines.

• High school diploma or equivalent required.
• Previous experience in medical billing or a related field is a plus.

The hourly pay range for this position is $17.50-$25.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual's qualifications, experience, knowledge, skills, and abilities.

DCND offers a variety of benefits for full-time employees, including employer-paid life and short-term disability insurance, employer-sponsored health, dental, and vision insurances. DCND also offers additional optional employee-paid benefits including additional life, critical illness, and long-term disability insurance. Time off for this position would be accrued per pay period. Employees in their first year of employment accrue 96 hours of PTO.

The amount of time off an employee accrues is based on years of service.