Medical Center Representatives

Overview

We are looking to fill a full time position in the front office, for check-in and check-out primarily located at our Centerville location. Full time being 40 hours per week Monday-Friday and the shift we are looking to fill is 8:30am-5p. These hours could vary depending on the office needs.

• Greeting incoming patients and visitors, scheduling appointments, processing medical records and performing various clerical duties in a professional manner. Has access to patient’s charts to perform job functions listed below.
• Open and/or close the office according to office procedure; maintain waiting room cleanliness; monitor office.
• Maintain proper work functions of the postage machine; process certified mail; packages/package distribution; accepts all packages.
• Scan/barcode documents into EMR; mail out MRI discs; process new referrals as needed; confirms and checks accuracy of appointments with proper documentation: type, date, time, and location.
• Complete job functions for both patient check-ins/check-outs; collect co-pays, balances, bill payments and reconcile payments collected.
• Understand insurances and their respective policies regarding DCND and update insurance packages as needed.
• Register new patients and update demographic information at each visit; collect and ensure completion of all documents needed to treat/speak to patients/caregivers/providers prior at check in.
• Complete daily tasks: bin assignments, ticklers, waitlist, workflow dashboard, after hours phone line and no shows.
• Understand all aspects of medical records and can cover if needed.
• Explain after-visit care: testing, outside referrals, facility information, prior authorization process.
• Understand DCND testing and facility information; schedule DCND appointments and testing at TOS prior to patients leaving the office.

• Skills:
  
  multi-task, extremely organized and efficient with time, able to handle frequent distractions/stressful situations/changes, can work independently and as a team in a professional manner, works well with the public, computer proficient with basic Word, Excel, and Email; experience with Electronic health records (EMR).
• Knowledge of medical field, HIPAA, and OSHA laws.
• Experience:
  
  Prior Medical Office experience is preferred.
• Education:
  
  High School Diploma or Equivalent.

The pay range for this position is $16/hr - $22.50/hr please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual s qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.

DCND offers a variety of benefits for full-time employees, including employer paid life and short term disability insurance, employer sponsored health, dental, and vision insurances. DCND also offers additional optional employee paid benefits including additional Life, Critical Illness, and Long Term Disability insurance. Paid Time Off for this position starts accruing on the first day of employment. A full time employee accrues 96 hours of Paid Time Off in their first year of employment, and this increases with years of service.