Medical Center Representative

Summary of Position

As the first point of contact for patients, Medical Center Representatives uphold the excellent reputation of their practice and the company as a whole. They are integral to providing the best patient experience.

The MCR is responsible for general clerical, receptionist, billing and collections, referrals, patient registration, and customer service for the operation of the business office in a medical center.

The MCR handles a high volume of sensitive medical, financial, and personal information daily, performs daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.

Other duties include accurately and efficiently processing the arrival and exit of more than 20 patients per day, and working under the direct supervision of the Manager.

• High School diploma or GED.
• Two to three years of experience in an ambulatory healthcare facility preferred.
• Knowledge of third‑party payers, ICD‑9/10 and CPT coding, and medical terminology.
• Strong knowledge of HIPAA policies.
• Computer and keyboarding skills.
• Knowledge of electronic medical records; EPIC preferred.
• Ability to work in a fast‑paced environment, prioritize, and perform multiple tasks.