PT Pediatric Triage Nurse

PriMED Physicians is one of Dayton’s largest and fastest growing independent medical groups. PriMED has medical offices located throughout the Dayton area. Each office is staffed with a team of compassionate professionals that focuses on our mission to provide exceptional comprehensive health care to our patients. We are doctors, nurse practitioners, nurses, medical assistants, and office staff who share the common philosophy of providing the best care for you and your family.

We are looking to fill vacancies within our offices with people who share the same passion for providing exceptional quality health care.

The Triage Nurse (LPN/RN) is key in promoting high quality, patient-centered care. She/he is responsible for assisting in patient management; proper documentation of medical transactions, managing triage calls in a consistent and timely manner: partnering with patient/family and pediatric care team on population management: and assisting in the daily operations of the office. The Triage Nurse is expected to maintain open, effective communication with the physicians, practice managers, practice executives, co-workers, patients, and outside vendors/agencies.

She/he is expected to know and adhere to the philosophy and the Mission, Vision, and Values of Pri Med.

• Assist in patient management, including but not limited to scheduling tests/procedures and preparing referrals/obtaining authorization as required by insurance, reviewing test results and communicating results to physicians and patients, and maintaining patient schedules.
• Manage clinical phone calls in a timely manner, including, but not limited to, prescription refill requests, referral requests, relaying physician messages, and patient call requests.
• Proper documentation according to policy guidelines.
• Maintain appropriate clinical tracking logs; lab specimens/results, immunizations, controlled substances, and any other logs as required.
• Maintain and safeguard the confidentiality of all patient data as well as other pertinent information acquired during the performance of her/his duties.
• Work all tasks lists, outstanding orders, referrals, etc. as assigned in E H R in a timely manner.

• Timely completion of documentation to facilitate accurate patient summary information.
• Follows all administrative policies, clinical procedures, office processes, protocols, and standing orders as they exist to provide consistency in patient care.
• Anticipates patient needs based on disease processes and coordinates care accordingly.
• Coordinates patient’s care between facilities and referral sources, ensuring that appropriate paperwork and medical information was sent to the referral source as well as tracking that consultation reports, etc. to ensure that they are received back and placed in the patient’s chart.
• Reviews outstanding orders during pre-visit review and obtains critical data from referral sources:
  • Obtains lab and diagnostic tests.
  • Obtains specialty office consult reports on all referred patients.
• Works overdue orders “work list” and identifies gaps in patient care. Report these gaps to the appropriate care team for follow-up.
• Proactively contacts populations of patients identified with specific health requirements for care based on their conditions, including monitoring of patients with missed appointments.
• Contacts patients and coordinates care when follow-up is needed.
• Assesses the patient’s readiness for change and works with care team to provide appropriate referral/follow-up.
• Appropriately facilitates patient information among care team members to assure all patient care issues are addressed.

• Maintains a positive attitude and supports a teamwork approach with co-workers, physicians, and all members of the care team.
• Identifies self to patients on the phone, wears name tags (Do we really need this?)
• Communicates and documents patient care need via the electronic health record (EHR) tool.
• Thoroughly reviews all EHR-based patient communication to ensure that all needs/follow-up items are addressed.
• Supports teamwork processes by…