Part Time Member Service & Sales; Teller

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams.

298 Market Place Drive, Centerville, UT 84014, United States

• Part‑time;
  Monday – Friday hours vary between 8:40am – 6:15pm;
  Saturdays 8:40am – 2:15pm
• Day off during the week when a Saturday is worked
• Flexibility needed; 20–25hrs./week based on branch needs

• Starting pay of $17.50 per hour, with potential increase based on experience
• Incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full‑time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• Additional benefits

• Provide exceptional member service by assessing member needs, advising, and assisting with account transactions
• Open new accounts, service existing accounts, and explain products and services suited to members
• Educate members on options for managing financial transactions through MACU tools, resources, technology and cross‑sell products and services through a consultation approach
• Focus on increasing member satisfaction and account retention
• Meet sales and service goals
• Use lead lists to make outbound calls to existing membership to provide additional consultation on MACU products and services
• Resolve problems by clarifying member complaints, determining causes, providing solutions, expediting corrections, and following up to ensure resolution
• Follow up on member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach
• Maintain cash drawer
• Initiate wire transfers, cashier’s checks, and cash advances
• Create VISA cards
• Open and process IRA transactions, certificates of deposit, and redeem savings bonds
• Use judgment to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Accurately and efficiently process transactions in accordance with established policies and procedures
• Assist in opening and closing procedures of the branch
• Responsible for branch security, which includes vault combinations, security codes, and member information
• Represent the credit union professionally in dress and actions
• Keep work area neat and clean
• Respond to email/voicemail/missed calls/other communication in a timely manner
• Actively participate and complete product knowledge courses
• Travel may be required
• Comply with all regulations as required by law
• Perform other duties as assigned

• At least six months of customer service experience (industry experience preferred)
• High school diploma or equivalent
• Valid driver’s license required

• Proficient computer operating skills
• Understanding of Microsoft Office Suite (Outlook, Word, Excel)
• Thorough knowledge of credit union policies, procedures, and regulations
• Ability to identify lending opportunities and make recommendations
• Ability to cross‑sell financial services to create exceptional member service
• Ability to perform financial calculations
• Strong written and verbal communication skills

Complete during the first 90 days: MSR onboarding, Branch Foundations, Teller Branch Checklist, Products & Services Teller, Follow‑up Training, Computer/Office Equipment Skills.

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more)
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
• Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.