Lead Management Coordinator

Job Details Level: Experienced

Job Location:

500 MARKET PLACE DR SUITE 250 - CENTERVILLE, UT 84014

Position Type:
Full Time Education Level: None Salary Range: $26.00 - $28.00 Hourly Travel Percentage:
None Job Shift: Day Job Category:
Marketing

Job Summary The Lead Management Coordinator owns the day-to-day life cycle of every lead that comes in. From first contact through qualification, categorization, routing, and follow-up. This person is the first human touchpoint for many prospects: answering inbound and outbound calls, asking the right questions, and making a judgment call about what each lead needs and where it should go. This person will report to the Director of Marketing and support our marketing full life cycle and campaigns.

• Serve as the primary point of contact for all inbound and outbound leads via phone, web form, email, and chat
• Answer and route incoming calls professionally and promptly
• Meet response-time standards for new inbound and outbound leads
• Nurture-stage leads so nothing goes cold

• Accurately categorize, tag, and segment every lead in the CRM according to source, type, stage, and priority
• Qualify leads against defined criteria through direct conversation and research
• Make sound judgment calls on lead quality and priority, escalating high-value or time-sensitive opportunities immediately
• Maintain clean lead records
• Track lead source attribution so marketing can evaluate channel performance
• Manage lead handoff to sales, operations, and/or service and repair
• Run consistent follow-up cadences on nurture-stage leads so nothing goes cold
• Produce regular reporting on lead volume and quality
• Document lead management workflows and qualification criteria
• Support marketing campaigns with lead-side execution
• All other duties as assigned

• Strong organizational and problem-solving abilities
• Ability to think independently and act decisively under pressure
• Excellent communication and time management skills
• Communicate professionally by phone, email, and text
• Visual acuity for close work, distance, depth perception, and peripheral vision
• Frequent sitting and typing

• High School Diploma required
• Associate or bachelor’s degree in business, Construction Management, or related field is a plus
• At least 1 year of experience in scheduling, logistics, or construction supply
• Proficiency in Microsoft Excel, Word, and Outlook
• Familiarity with ERP/CRM systems (Acculynx preferred)