ICasino Operations Manager

Overview

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.

You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.

The Casino Operations Manager is at the heart of our iGaming engine, making sure the reels spin, the tables stay hot, and our casino content launches flawlessly across multiple regulated North American markets. This role sits at the intersection of commercial strategy, product delivery, compliance, and technology. You’ll own the day-to-day operational execution of our casino content portfolio, working closely with top-tier content providers and internal teams to ensure every launch is compliant, on time, and optimized for player engagement.

If you love casino gaming, thrive in fast-moving regulated environments, and enjoy turning complex operational pieces into smooth, scalable launches, this role puts you right in the action.

• Own the end-to-end casino content lifecycle, from onboarding and certification through go-live and post-launch optimization across multiple regulated North American markets.
• Manage and optimize the casino content portfolio (slots, table games, jackpots, live dealer), ensuring strong performance, depth, and player engagement.
• Serve as the primary operational contact for casino content providers, managing timelines, certifications, SLAs, and day-to-day coordination.
• Partner closely with Compliance and Product to ensure all state-specific regulatory requirements are met for each launch.
• Collaborate with CRM, Marketing, BI, and Product teams to support promotions, campaigns, and performance reporting tied to casino content.
• Maintain release calendars, document processes, and continuously improve operational workflows to support scale and efficiency.

• 1–3 years of experience in Casino Operations, Product, or Content Management within iGaming or land-based casino environments.
• A genuine passion for casino gaming, you care about the player experience, not just the checklist.
• Familiarity with North American content providers, aggregation platforms, and regulated market requirements.
• Hands-on experience with casino certification workflows (GLI, BMM, state-specific approvals).
• Experience using Salesforce, Jira, or similar workflow tools.
• Exposure to CRM campaigns and promotional planning tied to game launches.
• Excellent vendor management skills and a proactive, solution-oriented approach.
• Excellent organizational skills with the ability to juggle multiple providers, launches, and priorities at once.
• A collaborative mindset, you work seamlessly with Product, Marketing, Compliance, BI, and Tech teams.
• Comfort using data and performance insights to support content decisions.

Join a team where the culture hits just as hard as the wins:

• Competitive pay with annual salary reviews & performance bonuses
• Medical, dental and vision plan options
• 401(k) matching for long-term wins
• Work-from-anywhere month (yes, really!)
• Opportunities to travel to our office hubs

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from…