Patient Access Associate Per Diem

• Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar.
• Updates Teletracking with any anticipated insurance impact and any possible admissions.
• Completes MSPQ with patient/family member for all Medicare patients.
• Scans patient’s insurance card and identification both front and back and files in appropriate form (when applicable).
• Verifies all information is scanned under correct episode along with correct benefits.
• Photographs patient, creates labels for paperwork, prints patient bracelets when applicable.
• Has patient sign appropriate financial forms allowing the hospital to bill appropriately.
• Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission.
• Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance.
• Refers patients to Financial Counselor for collection of payment for copays/deductibles.

Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises.

Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link, Teletracking, CERNER, Patient Trak.

Works with phone system.

Works with digital camera.

Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line.