IT Help Desk Technician

Company Description

Rhodeway is a forward-thinking company dedicated to providing exceptional service and innovative solutions to our clients. We pride ourselves on fostering a collaborative and inclusive work environment where employees can thrive and grow.

IT Help Desk Technician

Rhodeway

Providence, RI

As an IT Help Desk Technician at Rhodeway, you will be the first point of contact for our clients seeking technical assistance. You will play a crucial role in ensuring customer success by providing timely and effective solutions to IT-related issues. This position offers an excellent opportunity for individuals looking to start or advance their careers in IT support and cybersecurity.

• Provide first-level technical support to clients via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Assist with the installation, configuration, and maintenance of computer systems and applications.
• Ensure information security and cybersecurity protocols are followed.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with other IT team members to improve support processes and customer satisfaction.

• Experience in a help desk or IT support role (0-5 years).
• Strong customer service and communication skills.
• Basic understanding of information security and cybersecurity principles.
• Ability to troubleshoot and resolve technical issues efficiently.
• Familiarity with various operating systems and software applications.

• High school diploma or equivalent; additional technical certifications are a plus.
• Proven experience as an IT Help Desk Technician or similar role.
• Strong problem-solving skills and attention to detail.