IT Business Partner

NOTICE:
The posting for local applicants only - is not for those applying for a global assignment and/or for employees working outside of Cipla's U.S. Subsidiaries or Affiliates.

Job Title:

IT Business Partner
-Manager (Quality Control/Quality Assurance/Research & Development)

Reports to:

Head IT

Location:

Central Islip, Long Island

Pay Range: $98,000-$135,000

Employment Type:

Full Time - Salaried/Exempt

Work Hours/Shift: 8:30AM - 5:00PM

Job Purpose

This role is responsible for partnering with business for IT solutions following the Global, Regional and Country level set processes from phase of IT solutioning to Go Live & support. The role needs to interact with Cipla support functions and vendors / partners. This role will perform IT Systems Support including Systems Implementation, Validation, Administration etc., for QC, QA, R&D, RA etc.,

IT project coordinator role and stakeholder management for systems implementation.

Organizational Chart

Key Accountabilities

Application Management

* Build technical understanding of Quality Systems QC applications/software's and end to end business processes to have the capability to propose system changes, process transformations in line with the evolving business requirements.

* SAP Support for Quality Module, Handling Audit Trails, CSV activities

* Network Administration, Software application management, Vendor management, User management with roles and profiles

* Define architecture of enterprise applications needed to have best in class engagement with internal employees, Vendors/Partners, Customers etc.

* Evaluate new technologies, develop innovative solutions to deliver business objectives.

Engage with stakeholders

* Multi-Functional teams across regions eg. Quality Control, Quality Assurance, R&D, RA, Engineering, Finance, HR etc. and IT Business Partners and other IT Verticals.

Strategy & Planning

* Determine opportunities to implement / scale applications across regions where there are similar business processes.

* Build business cases for implementation of tactical solutions where necessary keeping in mind the future Roadmap.

Project Management & Service Delivery

* Track committed project timelines, milestones, budgets, scope deliverables and business outcomes.

* Ensure that key performance indicators, success criteria are aligned with the desired outcomes.

* Propose, Design and Manage support models, ensure delivery of aligned SLAs for Incident, Change, Request Management for the delivered solutions working with partners.

Major Challenges

Driving Data standards and implementing IT Infra and security solutions as per business need

Ensuring applying Up To Date  compliance standards in the IT solutions wherever applicable as per the ever changing and updated compliance rules.

Key Interactions

Internal

External

* Business stakeholders - Quality Control, Quality Assurance, R&D, RA, Planning, Engineering, Finance, HR etc.,

* IT business partners

* Corporate IT Infrastructure and security team

* Master Control - MES partner

* QC Instruments vendor
- Labware, Empower etc

* QA, R&D and RA Application Vendors

* QC Vendors for Implementation, Upgradation, Validation and Qualification Activities

* LIMS/ELN Vendor (Labware)

Dimensions

IT QC, QA, R&D and RA Systems support including IT administration, Systems Validation, Instrument Software Validation, Maintain Infrastructure & Security etc.,

IT Solutioning and Projects execution and coordination

Partnering with internal and external teams

Partnering with business functional leads

Key Decisions:

Decisions

Recommendations

Customizing solution (if so to what extent) vs Standardizing/Transforming business process

Follow best practices

Scaling Global solution to other regions vs implementing a Local solution

Understand the business need and applicability

SLAs, Commercial negotiations with partners

Adhere to the agreed timelines with business functions

Skills & Knowledge

Educational qualifications:

A minimum of a bachelor's degree in engineering, Information Technology or a related field.

Relevant experience:

5-7 years of work experience across various technology platforms.

Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications

Experience with Quali…