Sr. Sales Manager - Reactive; Conrad Bengaluru

Job Description

Sr. Sales Manager - Reactive (Conrad Bengaluru)

HOT0C0EP

Conrad Bengaluru, 25/3, Kensington Rd, Halasuru, Someshwarpura, Bengaluru 560008

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Double Tree, Hilton Garden Inn, Hampton and many others.

The Senior Events Manager is responsible for the successful handling of groups, maximizing business opportunities, ensuring effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Events.

• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face‑to‑face visits and other forms, achieving sales.
• Provide advice and support to the Sales team when business needs are received, turning customer needs into confirmed business.
• Prepare plans/contracts for clients in a timely manner when business needs are received from the Sales Manager.
• Negotiate final details with clients and give professional advice on event planning and layout.
• Seize every opportunity to maximize sales and customer satisfaction.
• Ensure effective communication with customers and hotel departments.
• Distribute team information to all hotel departments in a timely manner, for example, handing out banquet notices, team summaries, and preparing for event coordination meetings.
• Communicate and coordinate with all departments when meeting organizer needs or needs that require urgent assistance, promptly.
• Provide event organizers and their customers with satisfactory service during the event/team stay.
• Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.
• Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.
• Promptly calibrate general bills and invoices, preparing and invoicing the receivables to the organizer to ensure all payments arrive on time.
• Follow‑up on meetings and events with relevant Sales Managers, such as sending thank you notes and meeting tracking questionnaires.
• Get feedback from customers and follow‑up with necessary actions.
• Update the event data file in the hotel's banquet and conference system in a timely manner to ensure the information is accurate.
• Establish and maintain key customer profile and assist the Banquet Sales Director to maintain and manage customer profile management systems.
• Establish good working relationships with internal customers (other departments of the hotel) and external guests (customers, conference organizers, suppliers).
• Actively participate in achieving departmental goals and market budgets.
• Provide feedback on market trends, maintain communication with the Banquet Sales Manager and Banquet Sales Director, maintaining a good relationship with customers to constantly update overall business objectives.
• Assist the Banquet Sales Director in forecasting room‑to‑room nights and banquet revenue.
• Attend regular communication meetings with operational departments on banquet details.
• Always ensure a warm and considerate service in the hospitality business.
• Assist the Banquet Sales Director to allocate daily work according to the Banquet Sales team structure.
• Guide the Banquet Sales team in ensuring that high quality services and products are provided to customers.
• Lead the Banquet Sales team to achieve…