Host - Cecconi's Mayfair

Host - Cecconi's Mayfair, Central London

W1S 3EP

At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Manage the Opera/Open Table booking system to ensure members are seated according to their correct booking.
• In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
• Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
• Support floor team to prepare tables by setting up linens, cutlery and glasses.
• Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
• Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

• 2 - 3 years’ experience in similar capacity
• Thrives in fast-paced, high-volume environments and maintains calm while solving problems under pressure
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Demonstrates competency as outlined in the training schedule and Club School
• Flexible with shifts, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 year’s continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic:
  Our programmes offer unique food and drink training, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to