Hotel Director for Orient Express Sailing Yachts

Overview

Department: Hotel

Employment Type: Contract

Location: Shipboard

V.Ships Leisure is looking for Hotel Director on behalf of Orient Express Sailing Yachts.

The Hotel Director is the on-board leader representing Orient Express, driving operational excellence for the entire hotel department, guiding, monitoring and leading by example. The Hotel Director is responsible for motivating their entire team as well as inspiring positive communication within, so together, all goals can be achieved. The Hotel Director must have passion to continue advancing their knowledge of Orient Express’ clients;
Orient Express structure; reviewing and following Standard Operating Procedures (SOPs). The Hotel Director leads the team with purpose, striving for excellence. As a member of the senior management group onboard, the Hotel Director has responsibility for the daily hotel operations onboard, working collaboratively with the Marine Department as outlined in our organizational and operational framework, to continually exceed the highest possible standards defined our Services standards.

The Hotel Director will ensure Orient Express objectives are met and maintained at all times through maximizing revenue, managing crew performance, and maintaining and building the reputation of Orient Express. The Hotel Director interacts with guests pro-actively, promoting Orient Express’ levels of personalized and excellence in service, including formaly greeting Guests on arrival and departure, participating in scheduled guest activities, parties, and hosting tables regularly throughout the voyage.

• The hotel director needs to prioritize visibility with guests and ensure that himself/herself as well as his department heads are consistently interacting with guests to foster satisfaction and gather advance feedback when needed. This must be done through attending parties, hosting dinners, and be creative in organizing memorable events for guests.
• Responsible for the adherence to the drinking age policy.
• Greet incoming crew and HODs.
• Train and develop HODs and crew as per Orient Express’s SOPs and job descriptions, using the Orient Express Training Academy Modules.
• Orientate on use and implementation of Orient Express’s SOPs.
• Educate crew on all health and safety as per onboard SMS and USPH guidelines.
• End of Voyage Report.
• End of Month Report.
• Inventories report.
• USPH Self-Inspection.
• Housekeeping Inspections (crew and passenger cabins).
• Any reports assigned from Orient Express.
• All reports required are to be submitted within the timeframe allocated, failure to submit timely reports will be a reflection on poor performance.
• Follow all manuals and Orient Express SOPs.
• Follow and manage all health and safety protocols as designated by VSP to utilize forms, reporting documents, templates and all filing systems designated by Orient Express shore management.
• Maintain knowledge of par-levels, review inventory reports and ensure spot-checks are completed.
• Ensure inventory levels are managed, thereby reducing waste and increasing profitability.
• The Hotel Director is required to follow all communications etiquette as defined in Orient Express’s SOPs.
• The Hotel Director will lead a daily briefing with HODs to advise the items of the day, review previous days performance and address any items that require attention. The Hotel Director will lead a mid-cruise meeting with notes to discuss with HODs any and all items that require attention, any ideas for improvement, crew welfare and maintenance needs.
• Orient Express has designated uniform standards in Orient Express’s SOPs and they are expected to be followed without exception.
• The Hotel Director as the leader for the Hotel team is expected to be the example and ensure all crew are following the standards as defined in the SOPs.
• Follow set standards and improve internal systems with an eye toward future needs and trends using budget realities.
• Attain Key Performance Indicators (KPIs) set by Orient Express shoreside management.
• Prepare/supervise timely completion of administrative, financial and inventory reports and documentation according to Orient Express Shoreside Management…