Housekeeping Room Attendant

Job Description - Housekeeping Room Attendant (HOT0

CBRN)

Job Number: HOT0

CBRN

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our Guests.

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output uniform and linen, among others
• Check daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity …). Provide embroidery for special linen (wedding and pampering)
• Control monthly Lost & Found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department. Release linen of Laundry daily
• Release daily guest clothing for guests that use the laundry service
• Make monthly closing of Laundry expenses and provision of same
• Replace (a) Laundry Attendant in case of holidays, days off or absences

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!