Head Host

About Big Easy Covent Garden

We are looking for a Head Host to be the heartbeat of our Front of House the first smile, the first welcome, and often the reason guests come back. If you have charisma, composure, and the ability to turn challenges into opportunities, we want you on our team.

As Head Host, you manage the flow, energy, and guest experience from the moment they step through the door. You combine charm with commercial awareness, ensuring every guest feels expected, valued, and at home while keeping the restaurant running smoothly.

You know how to read a room, charm a queue, and keep service seamless, fast‑thinking and gracious even under pressure. In true Big Easy style, you always find a way to say “yes.”

• Deliver a warm, confident, and genuine welcome to every guest.
• Build rapport quickly, creating trust and setting the tone for exceptional hospitality.
• Manage reservations, walk‑ins, and queues with positivity, confidence, and care.
• Turn challenges into opportunities — always finding a way to say yes.
• Ensure guests feel looked after, even during peak service or wait times.

• Maximise seating efficiency while maintaining excellent guest experience.
• Coordinate table turns, pacing, and reservation timing in real time.
• Communicate with Managers, Waiters, and Bar teams to manage flow.
• Balance walk‑in and booking traffic with intuition and commercial awareness.
• Monitor wait times and guest satisfaction throughout each shift.

• Recognise opportunities to maximise sales through seating strategy and guest placement.
• Support the team in promoting specials, events, and guest offers.
• Manage high‑traffic moments with composure, pace, and warmth.
• Contribute to building repeat business and guest loyalty through genuine connection.

• Work closely with Managers, Waiters, and Bar to maintain seamless service flow.
• Support communication between FOH and BOH teams for smooth coordination.
• Share guest insights and table updates clearly and promptly.
• Bring positivity and professionalism to every interaction with guests and colleagues alike.

• Guest Satisfaction: Maintain +90% positive feedback on arrival and seating experience.
• Table Turn Efficiency: Achieve target turn times while maintaining guest experience quality.
• Capacity Maximisation: Deliver optimal seat utilisation per shift.
• Queue
  
  Experience:
  
  Ensure positive guest feedback and reduced waiting complaints.
• Communication & Team Coordination: Strong feedback from Managers and colleagues.

If you thrive in fast‑paced environments, love making people feel special, and want to be the face of one of London’s most iconic restaurants, we’d love to hear from you.