Night Guest Experience Host

The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.

At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.

We are now seeking an exceptional Night
Guest Experience Host [Night Receptionist] to work with our talented team in delivering unparalleled guest experiences.

As a Night Guest Experience Host
, you are part of the front office team, ensuring the delivery of an exceptional guest experience.

• Part of the front office team, ensuring smooth operations and guest safety and satisfaction.
• Ensure guest satisfaction through warm and welcoming guest service skills.
• Support sustainability initiatives and energy-saving projects.
• Foster a culture of guest excellence, service and welcome.

• Experience in guest experience roles within luxury hotels.
• Experience of working at night in a busy environment.
• Effective knowledge of front office systems and front desk procedures.
• A passion for sustainability, luxury hospitality and guest satisfaction.

Full-time onsite role: 40 hours per week, with a shift rota including weekends.

• Cycle to work scheme
• Dedicated employee assistance programme through Health Assured
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day off on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!