Host; Part Time - House

Host (Part Time) - 180 House, Central London

WC2R 1EA

At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems, and supporting the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure members have an enjoyable experience by delivering excellent service from initial greeting and seating to supporting the floor team where needed.

• Weekly Pay
• Team meal while on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 year’s continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic:
  Unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events:
  From fitness sessions to cinema screenings and art classes, monthly fun events to sign up for.

• Welcome every member by name and guest with open arms in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Manage the Opera/Open Table booking system to ensure members are seated according to their correct booking.
• Ensure that any member‑related concerns are addressed in real time, action items are set, and the management team is notified.
• Build relationships with members and guests. Communicate red flags and positive feedback to management and the wider team.
• Support the floor team to prepare tables by setting up linens, cutlery and glasses.
• Have an outstanding knowledge of our menus to provide detailed information on food, drink, allergies and pairings.
• Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

• 2–3 years’ experience in a similar capacity.
• Thrives in fast‑paced, high‑volume environments and remains calm, solving problems under pressure.
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Can demonstrate competency as outlined in the training schedule and Club School.
• Able to work flexible shifts and schedules, including weekends and holidays as required.
• Ability to take direction, work in a team environment and autonomously.

We do not discriminate on the basis of any protected group status under any applicable law.