In Room Dining Assistant

Job Description - In Room Dining Assistant (HOT0CC2C)

Job Description

Job Number: HOT0CC2C

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five‑star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re‑development of the lobby level, including a brand new restaurant and bar.

Salary: £12.88 per hour + Service charge

• 28 days paid holiday increasing with service
• Exclusive high‑street discounts through Perks at Work portal
• Industry‑leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

What will I be doing?

As an In Room Dining Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. An In Room Dining Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up‑sell with latest departmental incentives
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

Who are we looking for?

• Someone who is Motivated to Create Memorable Experiences for Every Guest, Every time
• Someone who has a Luxury Mind set –To our team this is Anticipating our Guests Needs and Personalizing their Experience
• Someone who is a Team Player – Collaborative, Flexible, Fun and Dynamic
• Someone who is Ambitious and Passionate

Eligibility

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre‑Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Guest Services, Operations, and Front Office