Spa Manager

Job Description - Spa Manager (HOT0

CBSC)

Job Description

Spa Manager (HOT0

CBSC)

Waldorf Astoria Admiralty Arch, London The Mall, London SW1A2WH

Waldorf Astoria London - Admiralty Arch is looking for a Spa Manager to form part of the pre‑opening team for this brand‑new luxury hotel set to open in 2026.

This is a fantastic opportunity for an experienced Spa Manager to support the opening of one of London’s most anticipated hotels.

This luxury hotel will be housed in the iconic Admiralty Arch, a Grade I listed building located at the end of The Mall, opposite Buckingham Palace.

The project is a collaboration between Hilton and Reuben Brothers, who acquired the property in 2022. The hotel will feature 112 rooms and suites, including a two‑bedroom VIP suite on the fourth‑floor bridge with stunning views of Buckingham Palace and Trafalgar Square. Guests can also enjoy a rooftop terrace on the sixth floor and a ground‑floor terrace overlooking St James's Park.

Waldorf Astoria London - Admiralty Arch will offer world‑class dining options with restaurants and bars helmed by renowned chefs, as well as a Spa and a 320‑cover ballroom. This development aims to preserve the historical significance of Admiralty Arch while providing a luxurious experience for guests.

With its prime location and commitment to luxury, Waldorf Astoria London - Admiralty Arch is poised to become a landmark destination in the heart of London.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

We are looking for hospitality professionals who are passionate about delivering an exceptional five‑star guest experience, consistently upholding the world‑class service standards recognised by Forbes.

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall operations of the spa
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Managing spa team members and beauty therapists to ensure high motivation, provision of high-quality service and ongoing development
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness‑based schemes
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience within the spa industry
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :