Night Auditor

Location: City of London

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard

Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates.

That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.  Be  where you can do your best work,?  begin  your purpose,  belong  to an amazing global? team, and  become  the best version of you.
EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott  is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Grosvenor House  Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End.

Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
We are currently recruiting for  Night Auditor  who strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world's largest and most celebrated hospitality brand.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
What we're looking for
A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Position summary
First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
What you'll do
Running night audit using property management system (PMS) software
Processing payments including room charges, debit and credit, cash and cheques
Processing wake-up call requests
Checking in and checking out guests
Answer, respond to and process all guest calls, messages, questions or concerns
Monitoring hotel and reporting any accidents or incidents to the manager
Counting and securing the till at shift's end
Summarizing each night's operations and listing any follow-up tasks for management.
Following End of Day procedures.
Give guests information and directions regarding property and local areas of interest
Process payments and room charges, as well as cashing guests' personal and traveller's cheques
CANDIDATE PROFILE
Experience
Previous experience working within a Front Office environment or similar preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Education or Certification
Good level of English essential
REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark.…