Hospitality Assistant - BANK

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team! You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

• Assisting with meal service either in resident rooms or dining rooms.
• Ensuring water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents’ "non-care" related needs including opening/closing curtains, changing TV channels, etc.
• Previous experience of working in a similar role within a luxurious setting.
• Can‑do attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer‑facing experience including building working relationships with internal and external stakeholders.

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal, and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

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