Baggage Attendant

The Peninsula London is delighted to announce that we are seeking a Baggage Attendant that will have an instrumental influence on the arrival and departure experience. Being responsible for impeccable service to our guests ensuring a warm welcome or fond farewell, handling the guest property with care and consideration. This position will work within a team and report to the Guest Services Manager.

We aim to ensure that all people feel like they belong and can have the ultimate experience, service with a personalised and attentive dedicated team to look after them.,

• Handle all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures.
• Ensure prompt delivery and pick up of luggage to the guest accommodation by adhering to the guest service principles.
• Welcome guests in the forecourt, assist guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role. (Front Office or Concierge)
• Hospitality-related certification or alternative.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.