Finance & admin assistant

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Tucked away in the heart of Marylebone Village, voco® London – Marylebone is a stylish boutique hotel perfectly positioned in one of London’s most vibrant and fashionable neighbourhoods. Surrounded by independent shops, designer boutiques, acclaimed restaurants and cosy cafés, the hotel offers an authentic village feel in central London.

Just moments from Marylebone High Street and the charming cobblestones of Marylebone Lane, guests can soak up the local atmosphere amid elegant period architecture and leafy green spaces, all while staying close to the energy of the city.

Our 93 thoughtfully designed bedrooms combine signature voco® touches with modern comforts to help you unwind. From Smart TVs and sensor lighting to blackout blinds for a restful night’s sleep, every detail is designed with your comfort in mind — the perfect retreat after a busy day in London.

You will have access to a benefits package we believe truly works for our people.

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

As the Finance & Reservations Manager
, you will lead the Reservations and Finance functions, ensuring an exceptional guest experience from the moment a booking is made while maintaining strong financial controls and supporting the hotel's commercial success. You will oversee daily reservation operations, maximise occupancy and revenue opportunities, analyse booking trends and market performance, and work closely with the Sales, Front Office and Revenue teams to drive performance and support the continued success of voco London Marylebone.

Alongside managing reservations, you will be responsible for the hotel's day-to-day finance operations, including bank reconciliations, accounts payable and receivable, invoice processing, financial reporting, budgeting support and revenue reconciliation. You will ensure compliance with financial policies and audit requirements, provide meaningful commercial and financial insights to support decision‑making, and develop efficient processes while coaching and motivating the team to deliver exceptional service in line with IHG brand standards.

We're looking for a commercially minded and highly organised hospitality professional who can confidently balance financial management with exceptional guest service. You will have previous experience in hotel finance, reservations or front desk, with a strong understanding of hotel operations and a passion for delivering outstanding results.

Strong financial acumen, with experience in reconciliations, reporting, accounts payable/receivable and financial controls.

A good understanding of hotel reservations and distribution channels, including OTAs.

Excellent communication skills and a client-focused approach to handling group bookings, guest queries, and VIP requests.

Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments.

Proficiency in reservations systems (ideally Hotelkey or similar) and CRM tools, with a keen attention to detail.

Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training.

A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact

Compensation:
Competitive salary