Room Attendant

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance
  , starting at 28 days (including bank holidays) and increasing with service - supporting your life beyond work.
• Paid birthday leave
  , so you can celebrate your special day your way.
• We celebrate life’s milestones with you
  , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support
  , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences
  , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan
  , covering dental, optical, physiotherapy, and alternative treatments - helping you stay at your best.
• Preferential gym membership rates
  , helping you maintain your health and vitality.
• Continuous learning and development opportunities
  , from hands-on training to leadership masterclasses - empowering your career growth.
• Paid volunteering day
  , giving you the opportunity to support a charity close to your heart.
• Employee referral programme
  , rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks
  , with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes
  , including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events
  , bringing our teams together to connect and celebrate in style.

The Room Attendant is responsible for ensuring the highest standards of cleanliness, comfort and presentation within guest rooms and public areas.

The Room Attendant works closely with the Executive Housekeeper on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Room Attendant exhibit meticulous eye for detail, a passion for luxury and the ability to work in a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and a top-quality product.

The Room Attendant is responsible for maintaining the cleanliness, comfort, and overall presentation of guest rooms and public areas to the highest hotel standards. This role involves thorough cleaning, replenishing amenities, reporting maintenance issues, and ensuring guest satisfaction through attentive and personalized service. Room Attendants play a key role in creating a welcoming and hygienic environment, contributing directly to the guest experience and the hotel's reputation for excellence.

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel's high standards.
• Replace…