Switchboard Coordinator

Role: Switchboard Coordinator atTheImperial - New Opening Hotel Location: Bloomsbury, London 40 hours (5 of 7 days weekly rota)
About Us:

Imperial London Hotels is afamilyruncompany with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

We’re searching for a confident, tech-savvy and customer-focused Switchboard Coordinator
. You’ll be the voice of the hotel—connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.

• Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
• Handle calls professionally, providing clear information or directing callers to the right departments.
• Monitor system performance, report faults and follow procedures for emergency and priority calls.
• Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
• Ensure detailed record-keeping, smooth handovers and consistent communication standards.
• Provide out-of-hours support for staff and guests, maintaining a 24-hour service.

• Excellent telephone manner with proven customer service experience.
• Strong written and spoken English, confident with MS Office and multitasking.
• Calm, organised and able to prioritise under pressure.
• Bonus: experience with switchboard systems or hospitality environments.

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academyprogrammes,apprenticeship sand supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILHF&Boutlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
  
  Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care,cycle towork, and technology
• Access to mental health first‑aiders, wellbeingsupportand the Employee Assistance Programme