Head of Operations

Location: Scotland (National Travel Required)

We are seeking an exceptional Head of Operations to join our senior leadership team and oversee the operational performance of a growing portfolio of luxury and upscale hotels across the UK.

This is an outstanding opportunity for an experienced hospitality leader who thrives on improving performance, developing high-performing General Managers and delivering memorable guest experiences.

Reporting directly to the Managing Director, you will play a pivotal role in shaping operational strategy, driving commercial success and ensuring every hotel consistently delivers exceptional standards.

A significant focus of the role will be enhancing Food & Beverage performance across the portfolio while supporting hotel leadership teams to achieve outstanding financial and guest satisfaction results.

As Head of Operations, you will provide strategic leadership across a diverse portfolio of premium hotels, working closely with General Managers and Executive Teams to maximise operational performance, profitability and service excellence.

You will be a highly visible leader, spending time within the hotels coaching teams, identifying opportunities for improvement and ensuring operational standards remain industry leading.

• Lead operational performance across a portfolio of luxury hotels.
• Coach and support General Managers to achieve exceptional business results.
• Drive consistency in operational standards and guest experience.
• Identify opportunities to improve profitability, productivity and efficiency.
• Support hotel openings, acquisitions and strategic projects.
• Champion continuous improvement across the portfolio.

Food & Beverage is a key strategic priority for this role.

You'll be responsible for:

• Developing and delivering the Group F&B strategy.
• Improving restaurant, bar and events performance.
• Driving profitability and guest satisfaction.
• Working alongside Executive Chefs and F&B leaders to enhance concepts and service.
• Reviewing menus, pricing and commercial performance.
• Maximising beverage sales and revenue opportunities.
• Sharing best practice across multiple hotels.

You'll take ownership of delivering strong commercial results by:

• Driving EBITDA and GOP performance.
• Reviewing monthly financial performance with General Managers.
• Improving labour productivity and payroll efficiency.
• Supporting budgeting and forecasting.
• Identifying new revenue opportunities.
• Analysing key operational and financial KPIs.

• Champion exceptional guest service.
• Drive improvements in guest satisfaction and online reputation.
• Ensure rapid resolution of guest concerns.
• Embed a culture of service excellence throughout the portfolio.

• Inspire and develop General Managers and senior operational leaders.
• Support succession planning and talent development.
• Recruit and develop future leaders.
• Build a high-performance culture based on accountability and collaboration.

You'll already be operating in a senior multi-site hotel leadership role and have a genuine passion for luxury hospitality.

You'll bring:

• Significant multi-site hotel operations experience.
• Experience with in luxury four or five-star hotels.
• A strong Food & Beverage background.
• Proven success improving commercial performance.
• Excellent financial and commercial acumen.
• Experience leading and developing General Managers.
• Outstanding communication and leadership skills.
• A hands-on approach with the ability to influence at every level.

• Experience with in both branded and independent hotels.
• Hotel openings or acquisition experience.
• Hospitality Management qualification.
• IOSH or NEBOSH qualification.
• Revenue Management knowledge.

This is an exciting opportunity to influence the future direction of a growing luxury hospitality business.

You'll enjoy the autonomy to shape operational strategy, develop talented hotel leaders and deliver meaningful improvements across a portfolio of outstanding properties.

If you're passionate about luxury hospitality, operational excellence and building high-performing teams, we'd love to hear from you.