Residences Concierge

As a Residences Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. As a Residences Concierge, I recognize that my role is critical in creating exceptional resident experiences.

• I am committed to behaving professionally and setting an example for my colleagues, residents, and partners.
• I will adhere to Six Senses principles, core values, best practices, guidelines, and objectives while demonstrating respect for diverse cultures and nationalities.
• I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the Residents.
• Respond to a wide variety of residents’ requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents’ standards and policies.
• Accommodate special requests whenever possible.
• Process and handle all residents’ requests regarding packages, faxes, messages, and mail which may be either outgoing or incoming.
• Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in‑house events, directions, etc.
• Coordinate with departments for transfer‑related requests and assist residents with transfers to and from the residences if required.
• Recommend, schedule, and plan with the residents for their preferred activities during their stay.
• Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighbourhoods)
• Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
• Have knowledge of countries within reasonable reach and what they have to offer.
• Have knowledge of the history and demographic facts about the current country.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Have knowledge of all safety, security, and emergency procedures related
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing‑focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering…