Hospitality Assistant Zero-Hour

• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At Baxter Storey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments.

As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the Baxter Storey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

We are seeking a friendly and customer-focused Hospitality Assistant to join our dynamic team in London, United Kingdom. This is a zero-hour position offering flexible working arrangements to suit your availability. You will play a vital role in delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable. The successful candidate will demonstrate strong people skills, reliability, and a genuine passion for hospitality.

• Greet guests warmly and provide courteous service in a professional manner
• Assist with food and beverage service, ensuring high standards of presentation and cleanliness
• Take orders accurately and process payments using our till system
• Maintain a clean and organised work environment, adhering to health and safety regulations
• Support the wider team during busy periods, demonstrating flexibility and adaptability
• Respond promptly to guest requests and resolve any concerns with empathy and efficiency
• Assist with table preparation, clearing, and resetting between services
• Communicate effectively with colleagues to ensure seamless service delivery
• Follow company procedures and policies consistently
• Contribute to a positive and supportive team atmosphere

• Proven customer service experience in a hospitality or similar environment (desirable)
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in fast-paced, demanding situations
• Strong reliability and punctuality
• Flexibility to work varied shifts, including evenings and weekends
• Teamwork and collaboration abilities
• Basic knowledge of food and beverage service (desirable)
• Experience with POS or till systems (desirable)
• Understanding of health and safety practices in food service
• Problem-solving mindset with a customer-focused approach
• Food handling certification or willingness to obtain one (desirable)
• Additional language skills (desirable)

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.