Head Waiter - The Promenade

Join us as a
Head Waiter at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.

We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as
Head Waiter you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Complimentary Stays
  :
  Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks
  :
  Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension);
  Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development
  :
  Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events
  :
  Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus
  :
  Earn a £1000 bonus when you recommend a friend.
• Well-being Support
  :
  Access immediate well-being advice because we care about our employees.

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their day. This will include running a station, greeting guests, menu knowledge and assist management with order taking and billing all to ensure our guests receives nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with our guests’ special requests and in dealing with challenges that may arise during the day.

The items shared are the essence of a day in the life of a Head Waiter, but we’ll make sure you are provided with specifics on how we care for our hotel.

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Waiter you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

United Kingdom

53 Park Lane, Mayfair W1K 1QA
London

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email career so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update