Night Team Member

Working throughout the night, you will play a vital role in ensuring the smooth operation of the hotel, providing outstanding service across both Reception and Food & Beverage while maintaining the highest standards of presentation, safety and guest care. You will also occasionally support day shifts, providing flexibility across the department. As a member of the Front Office team, our colleagues and guests expect an individual whose appearance, clothing and general demeanour reflect the high standards of Red Carnation Hotels.

You will bring confidence, professionalism and a positive attitude to your role, recognising that guest satisfaction through service and performance is of paramount importance.,

• Delivering a warm and professional welcome to all guests throughout the night.
• Completing guest check-ins and check-outs in line with company standards.
• Maintaining accurate guest profiles, guest histories and hotel records.
• Handling reservations and enquiries while helping to maximise occupancy and revenue.
• Being knowledgeable about hotel facilities, promotions, packages and experiences.
• Promoting sister hotels, restaurants and bars across the Red Carnation collection.
• Preparing and serving items from the night menu and early breakfast offering.
• Supporting Food & Beverage operations through stock replenishment and preparation for the following day.
• Completing Night Audit procedures and reconciling banking activities.
• Delivering room service orders efficiently and in line with hotel standards.
• Ensuring reception, lobby, pantry and public areas are presented to the highest standard.
• Conducting security checks, fire walks and maintaining a safe environment for guests and colleagues.
• Handling guest requests and escalating concerns appropriately.
• Maintaining accurate shift handovers and operational communication.
• Supporting sustainability initiatives and reducing waste and energy consumption within the department.
• We are seeking an enthusiastic and guest-focused Night Team Member to join our Front Office team on a full-time basis. This is an exciting opportunity for an individual who enjoys delivering exceptional guest experiences and thrives in a varied, hands-on role., Previous Front Office experience within a 4 or 5-star hotel environment.
• Excellent written and verbal English communication skills.
• A genuine passion for luxury hospitality and guest service.
• A confident, personable and professional approach.
• The ability to work independently and use initiative during night shifts.
• Strong organisational skills and attention to detail.
• Experience working with hotel systems;
  Opera Cloud experience would be advantageous.
• Previous experience handling guest enquiries and reservations.
• A positive, enthusiastic and self-motivated attitude.
• Flexibility to work a variety of shifts as required by the business.
• A commitment to maintaining the high service standards associated with Red Carnation Hotels.
• A commitment to maintaining the high service standards associated with Red Carnation Hotels.
  The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
  
  Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys. The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails.
  
  Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod's and the V&A Museum the Egerton House Hotel is known for…