Senior Receptionist

About Us

Le Café NAC, is an all-day dining concept in Belgravia, that offers French-inspired food and drinks with global influences, set in a relaxed and welcoming atmosphere in one of London's most vibrant neighbourhoods. At Le Café NAC, our core values drive us to take proactive ownership of our actions, treat everyone with respect, and collaborate as a unified team. Together, we continuously strive for excellence and embrace growth to deliver exceptional experiences and outstanding results.

BVC Hospitality operates a portfolio of innovative, globally recognised food concepts, including NAC, Crème, Supernova, Le Café NAC, and 74 Duke. With a strong presence in London, Paris, and the Middle East, we are known for blending creativity with operational excellence. Each brand reflects our commitment to quality, innovation, and exceptional customer experiences.

The Senior Receptionist acts as a shift leader at the front door, supporting the General Manager in delivering a flawless first and last impression. You will manage complex bookings, oversee the pacing of the dining room, and ensure junior receptionists are delivering warm, polished, and efficient service to all guests.

• Guest Journey:
  Act as the lead host during service, ensuring guests are greeted warmly, coats are checked efficiently, and seating is prompt.
• Reservation Strategy:
  Expertly navigate the reservation system (e.g., Seven Rooms) to maximize covers, accommodate walk-ins, and manage waitlists effectively.
• VIP Management:
  Recognize and cater to returning guests, VIPs, and high-profile diners, ensuring their specific needs and preferences are flawlessly executed.
• Team Guidance:
  Train and mentor junior reception staff, ensuring adherence to company grooming, communication, and operational standards.
• Additional Duties:
  Undertake other responsibilities and similar tasks as requested by management to support the smooth operation of the business.

• Minimum 2 years of experience as a Host/Hostess in a premium or high-volume hospitality environment.
• Strong communication and interpersonal skills with a genuine love for guest service.
• Highly organised, detail-oriented, and able to multitask under pressure.
• Confident handling reservations, booking systems, and guest interactions.
• A calm, friendly presence who thrives in a dynamic team setting.
• Flexible availability, including mornings, evenings, weekends, and holidays.

• Opportunities for career growth within a dynamic hospitality group.
• A supportive, people-first workplace that values creativity and contribution.
• 50% staff discount across all BVC Group venues, plus exclusive perks via the CODE app.
• Complimentary meals during shifts and flexible working arrangements.
• Enhanced benefits: paid holidays, company sick pay, maternity/paternity leave.
• Long-service recognition and team rewards.

Only candidates with the full right to work in the UK will be considered for this position.

Compensation:
Competitive salary