Dining Room Manager Job Central London area,City of Westminster England UK,Hospitality / Hotel / Catering

OVERVIEW OF THE ROLE

The role of the Dining Room Manager is to successfully lead the F&B team in executing all areas of service across our various outlets.

The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to the success of this role. S/he will display the desire to continually learn and develop while lending their innate ability to coach others. Commitment to service and taking care of others a must.

WHAT WE OFFER

£750 Refer a Friend Scheme
50% Employee discount in F&B outlets
Pension Scheme
Complimentary family meal and quality coffee/hot drinks whilst on duty
Growing team with great training and progression opportunity
Paid break and annual leave
Good work/life balance
Your birthday off (paid) after one year of service
Hotel discount
Hilton discount
Wagestream
Private Health Care
Experience Stay - Breakfast included
5 days of paid sick leave for every rolling 12 months
Additional holiday for each completed year of service

EXPECTATIONS

The Dining Room Manager is expected to:

Be professional at all the times
Exhibit qualities of flexibility and leadership as well as be an effective communicator
Represent The No

Mad positively to all internal and external stake holders as well as act as an ambassador of our brand when out in our industry’s community
Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies
Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work
Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they related to standards of guest interaction

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Dining Room Manager are summarised below, the list is not exhaustive:

To support the F&B team in executing gracious and approachable service while maintaining high standards of product knowledge and guest service standards.
Contribute to the administrative success of the department by executing designated office work efficiently and accurately
Show versatility and flexibility by working with teams in different outlets and across different departments within F&B
Attend weekly F&B Management meetings as well as relevant planning/collaborative efforts
Ensure that all staff Health & Safety standards are always upheld
Reward and recognise individual and team performance to encourage an engaged and motivated team
Perform opening/closing procedures including updating service notes
To be present on the service floor, anticipating guest needs, supporting all levels of line staff in their duties, and ensuring smooth transition of information through handovers
To ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made
To work alongside the various other departments in upholding the standards and assisting where necessary to support
Any other reasonable tasks asked to be performed by the management according to the changing business needs

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.