Night Guest Service Manager

An exceptional opportunity has arisen for a passionate Duty Manager to be part of the Team at Criterion Hospitality.

Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.

We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

Four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.

• Previous experience as a Guest Service Manager or similar role in a hotel
• Excellent detailed knowledge of Front Office operations
• Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.
• With a can-do attitude, excellent communication skills and being hands on where need be with your team.

• Daily food allowance (non-contractual) for days worked
• Company pension scheme
• Holidays
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.