Operations Manager : Luxury Hospitality

Job Title:

Operations Manager :
Luxury Hospitality Venue

Salary:
Up to A GBP 70,000

Location:

London

My client is looking for an experienced Operations Manager to join a prestigious luxury hospitality operation in London. This is a hands:on leadership role overseeing the full guest journey across Front of House, Food and Beverage, Kitchen and Housekeeping. Youll be responsible for maintaining exceptional service standards, developing teams and ensuring the operation runs seamlessly behind the scenes.

• Lead day:to:day operations across F and B, Front of House, Kitchen and Housekeeping
• Drive exceptional guest experience and luxury service standards
• Lead, coach and develop a high:performing team
• Oversee both front and back of house operations, ensuring strong communication between departments
• Manage staffing, service delivery, standards and operational performance
• Drive continuous improvement across the operation
• Work closely with senior leadership to deliver commercial and operational objectives
• Ensure excellent compliance, hygiene, health and safety and operational standards

• Proven experience as an Operations Manager or senior hospitality leader
• Strong background in luxury hotels, private members clubs or high:end hospitality
• Experience overseeing both FOH and BOH operations
• Excellent understanding of F and B, service and guest experience
• A confident, hands:on leader who leads from the front
• Exceptional attention to detail and high standards
• Strong commercial awareness and organisational skills
• Calm, polished and confident when operating in a demanding environment

• Competitive salary
• Private healthcare
• Company pension