Deputy Head Housekeeper

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance
  , starting at 28 days (including bank holidays) and increasing with service.
• Paid birthday leave
  , so you can celebrate your special day your way.
• We celebrate life’s milestones with you
  , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support
  , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences
  , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan
  , covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates
  , helping you maintain your health and vitality.
• Continuous learning and development opportunities
  , from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day
  , giving you the opportunity to support a charity close to your heart.
• Employee referral programme
  , rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City‑wide discounts and perks
  , with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes
  , including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events
  , bringing our teams together to connect and celebrate in style.

The Executive Housekeeper is responsible for overseeing all housekeeping operations and team daily within the Hotel. This role involves the planning, preparation, and execution of high‑quality housekeeping services and looking after all public areas in and around the hotel.

The Executive Housekeeper works closely with the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Executive Housekeeper exhibit meticulous eye for detail, a passion for luxury and the ability to lead, inspire and motivate a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and a top‑quality product.

The Executive Housekeeper is responsible for leading and managing the overall housekeeping operations across the hotel, ensuring that guest rooms, public areas, back‑of‑house spaces, and laundry services are maintained to the highest standards of cleanliness, hygiene, and presentation. This role involves strategic planning, staff supervision, inventory control, and coordination with other departments to deliver an exceptional guest experience.

As a senior leader within the hotel, the Executive Housekeeper sets the tone for professionalism, service excellence, and continuous…