Guest Services Ambassador

Job Introduction

We're looking for a Guest Services Ambassador to join our fantastic Rapport team of two, supporting a prestigious law firm near Monument.

This role calls for someone with a true can-do attitude, the kind of person who believes "no" simply isn't in their vocabulary. You'll be the face of the client, delivering service that is proactive, solution-focused and consistently one step ahead. Anticipating needs, finding smart answers and creating seamless experiences will be second nature.

You'll bring a warm, polished presence to every interaction and work closely with a supportive team where collaboration comes easily, and everyone is encouraged to find smart solutions and elevate the guest journey.

If you thrive in a positive, people-first environment and love making every moment count, we'd love to hear from you.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; with core hours between 8 AM - 6 PM, however, flexibility is required on occasion between 7 AM - 9 PM)

Salary: £37,500 per annum

• Financial freedom
  :
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  In addition, complimentary snacks are provided while on duty.
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you're passionate about!

• Provide hospitality support, including catering, event setup and room preparation.
• Greet clients and visitors with warmth, confidence and professionalism.
• Manage calls and inboxes with clarity and a calm, assured approach.
• Escort guests to meeting rooms and assist with coats, luggage and overall comfort.
• Coordinate bookings and guest requests to ensure meetings and visits run seamlessly.
• Adopt a flexible, adaptable approach to ad-hoc duties and any shift or location changes.
• Be a proactive, present team member within a high-performing reception environment.
• Set up and clear down rooms for meetings, events and client hosting.
• Carry out light administrative tasks to support daily operations.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Bring a bright, can-do attitude where "no" simply isn't in your vocabulary.
• Stay confident under pressure and handle multiple requests with calm, clarity and grace.
• Thrive in a fast-paced environment, managing shifting priorities with ease.
• Show flexibility and pride when supporting both guests and colleagues.
• Be a collaborative team playerwho enjoys finding solutions and elevating the experience.
• Engage comfortably with stakeholders at every level, always representing the team with professionalism.
• Ideally possess previous experience in corporate reception.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at