Room Attendant

One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to 100 individually designed rooms and suites, Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking.

Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.

At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.

• Competitive salary, service charge and paid overtime
• Work Life Balance:
  
  No double shifts and paid overtime for all hours worked beyond your contracted hours.
• Complimentary Experiences:
  Enjoy a complimentary overnight stay and dining experience after qualifying service
• Food & Beverage Discounts:
  Receive 50% discount across our restaurants and bars
• Hotel Discounts:
  Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
• Local Perks:
  Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
• Financial Support:
  Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
• Holiday & Time Off:
  Receive 28 to 32 days' holiday, increasing with length of service
• Meals & Uniform:
  Complimentary meals whilst on duty and professionally laundered uniforms
• Learning & Development:
  Access training and development opportunities, career conversations and ongoing support
• Recognition & Celebration:
  Long service awards and programmes that recognise individual and team contributions
• Wellbeing Support:
  Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments

As a Room Attendant, you will take pride in working as part of a dedicated team to maintain exceptional standards of cleanliness in guest rooms and public areas

• Thoroughly clean and service guest rooms to hotel standards, including making beds, dusting, vacuuming, and replenishing amenities
• Report any maintenance issues or safety hazards to the appropriate department promptly
• Ensure all guest requests are handled efficiently and with a professional, courteous attitude

• Previous experience as a Room Attendant in a 5-star luxury hotel, with a strong understanding of luxury housekeeping standards and guest expectations.
• Exceptional attention to detail, with the ability to ensure guest bedrooms and bathrooms are presented to the highest standards of cleanliness, presentation, and comfort.
• Excellent time management and organisational skills, with the ability to service assigned rooms efficiently while consistently maintaining high standards.
• Professional, discreet, and guest focused approach, with a genuine passion for delivering exceptional guest experiences and maintaining guest privacy at all times.

Everyone is welcome here. We are committed to creating a workplace where everyone feels welcome, valued and respected.