Assistant Manager - Catering & Hospitality

Title:

Assistant Manager Salary: between £35k Benefits:

• 20
  
  Days holiday to increase to 23 after 5 years service
• Plus your birthday off as a paid day
• 3 volunteering days
• 3 days grandparent leave
• 26weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Life insurance
• Discounts available on our internalapp; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant
Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an Assistant
Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

We are seeking an experienced and organised Assistant Manager to join our catering and hospitality team in London, United Kingdom. In this permanent position, you will play a key role in ensuring exceptional service delivery, maintaining operational excellence, and supporting the management of our catering facilities. The successful candidate will demonstrate strong leadership capabilities, a commitment to customer satisfaction, digital marketing proficiency, and the ability to work effectively in a fast-paced environment.

• Supervise and manage catering and hospitality staff, providing guidance, support, and constructive feedback to ensure high performance standards
• Oversee daily operations, including service delivery, food preparation coordination, and guest relations to maintain quality and efficiency
  - Ensure compliance with health and safety regulations, food hygiene standards, and organisational policies at all times
  - Monitor and manage inventory levels, stock rotation, and resource allocation to minimise waste and control costs
• Respond promptly to guest concerns and complaints, implementing effective solutions to maintain customer satisfaction
  - Create and publish daily social media posts to promote our products and services, maintaining a consistent brand presence across digital platforms
  - Modify marketing templates and design promotional content to align with organisational branding and campaign objectives
• Manage the publishing of menus and promotional materials across digital channels, ensuring accuracy and timely updates
  - Coordinate between front-of-house and kitchen teams to ensure seamless service delivery and operational flow
  - Conduct staff induction and training programmes to develop team capabilities and maintain service standards
• Maintain detailed records of operations, incidents, and performance metrics for reporting and appraisal purposes
  - Assist in planning and executing catering events and special functions as required
  - Support the management team in implementing new procedures, systems, and service improvements

• Minimum 2–3 years' experience in catering, hospitality management, or a similar supervisory role
• Proven experience in team leadership and staff supervision
• Strong customer service orientation with excellent interpersonal and people skills
• Proficiency with Point of Sale (POS) systems and catering management software

• Solid understanding of inventory management and stock control procedures Knowledge of food safety, hygiene standards, and health and safety regulations Excellent organisational and time-keeping abilities Strong problem-solving and conflict resolution skills Clear verbal and written communication skills in English
  ** Desirable
  
  Skills &…