Assistant Front Office Manager

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 248 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

Assistant Front Office Manager

Our Front Office team are the face of The Ned, working in our vibrant ground floor where no two days are the same.

We're in the beautiful old Midland Bank building in the City of London, just next to Bank station and well-connected for all of London's public transport.

• Essentially, you're our duty manager, and you'll be the key support to our Front Office Manager and team in the daily operations, welcoming our guests to The Ned
• Ensuring our guests have an exceptional experience through supervising the team on duty and providing coaching and feedback
• Working with your team to achieve our goals and key performance indicators, with a specific focus on guest satisfaction and team engagement
• Managing our front office when on shift, including sometimes working overnight

• You'll have worked in a fast-paced, exclusive hospitality environment, having led teams and driven high performance.
• Resilience and passion to go the extra mile for our guests, members, and team.
• Dedication to making things happen and always striving for the best

• Salary of £41,100 per year including service charge
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Rewards Gateway and Stream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program - 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

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