Overnight Luxury Hotel Supervisor - Guest Experience

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Thehotels in the collection include a historic brewery, reimagined as a vibrant modern hotel:
Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail:
Montcalm Royal London House. A property with abold new perspective at Montcalm East, part of Marriott’s Autograph Collection.

And a duo of mindful hotels which set a slower pace:
Inhabit, Southwick Streetand Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed bya world-famous chef, alongside a dapper lounge and bar. Communal areas,bedrooms and suites have all been artfully redesigned;

our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly atthe top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury.

The respectful, sensitive full restoration includes a wellness space,community-welcoming public spaces and a restaurant helmed by an internationally-acclaimed chef.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution,and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special dayyour way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access toour Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical,physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain yourhealth and vitality.
• Continuous learning and development opportunities, fromhands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to supporta charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy,giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail,entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing ourteams together to connect and celebrate in style.

Overview

The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence.…