Night Receptionist

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it's our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance
  , starting at 28 days (including bank holidays) and increasing with service-supporting your life beyond work.
• Paid birthday leave
  , so you can celebrate your special day your way.
• We celebrate life's milestones with you
  , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support
  , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences
  , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan
  , covering dental, optical, physiotherapy, and alternative treatments-helping you stay at your best.
• Preferential gym membership rates
  , helping you maintain your health and vitality.
• Continuous learning and development opportunities
  , from hands-on training to leadership masterclasses-empowering your career growth.
• Paid volunteering day
  , giving you the opportunity to support a charity close to your heart.
• Employee referral programme
  , rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks
  , with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes
  , including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events
  , bringing our teams together to connect and celebrate in style.

The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel's revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests.

This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next-day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assistant the Night Manager in any tasks…