Receptionist, Hospitality ​/ Hotel ​/ Catering

As a Corporate Receptionist,you’ll help shape premium guest experiences across two front‑of‑house areas and 17 meeting rooms, becoming a key member of a highly professional team committed to delivering service that stands out.

You’ll be part of a close team of five, working alongside our client, a leading American global investment firm, within a truly exceptional workplace where luxury service is part of everyday life.

Type of contract
:

Full-time, Permanent

Hours
:40 per week (Monday-Friday; shift rota basis between 7:30 AM and 7 PM)

Salary:£36,400 per annum

• Financial Freedom
  :
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  Enjoy complimentary daily dining including breakfast, lunch, snacks and barista‑made drinks in the on‑site restaurant!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

• Create a polished front‑of‑house experience by welcoming clients and visitors with warmth, professionalism and confidence.
• Build strong, meaningful relationships with guests, colleagues and stakeholders through exceptional communication and service.
• Deliver luxury guest interactions that reflect the high standards of both Rapport and our global investment client.
• Support two reception areas ensuring seamless coordination, smooth operations and a consistently premium environment.
• Assist in managing 17 meeting rooms ensuring every space is prepared, organised and ready for high‑profile meetings.
• Booking the client meeting rooms and supporting the catering team with the room set-up.
• Support internal and external eventsby assisting with planning,coordinationandsmoothon‑the‑day delivery.
• Work seamlessly with the ground floor team to create a consistent, high-quality guest experience.
• Collaborate with hospitality and service partners to ensure exceptional standards are upheld across all touchpoints.
• Manage calls and emails professionally responding promptly and maintaining clear, confident communication.
• Adopt a flexible, adaptable approach when handling ad‑hoc tasks and changing operational needs.

• Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• A minimum of 2 years’ experience in a corporate environment.
• Maintain exceptional attention to detail ensuring accuracy and consistency in every task.
• Show genuine passion for outstanding service with the drive to deliver consistently high standards.
• Use Microsoft Office confidently including Word, Excel and similar software tools.
• Perform confidently under pressure acting intuitively and taking initiative when challenges arise.
• Bring strong interpersonal skills with an engaging, confident and vibrant personality.
• Stay flexible and proactive with a genuine desire to support others and enhance the guest experience.
• Demonstrate polished professional etiquette in all guest and stakeholder interactions.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.

We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at