Support Assistant

Job Description:

Experience Support Assistant

The Johnnie Walker Experience, Edinburgh Salary: £26679/annum plus annual bonus, product allowance, 34 days of holiday and many more)
Full Time, permanent

Closing Date: 15th Sept 2026

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

Our Scotland Brand Homes are world-class visitor experiences that bring our iconic whisky brands to life through immersive storytelling, exceptional hospitality and premium events. Johnnie Walker Princes Street is our global flagship experience, welcoming visitors from around the world while creating unforgettable moments that inspire a lifelong connection with our brands.

You’ll join the Johnnie Walker Experience Leadership Team, working alongside experts across hospitality, visitor experience, food & beverage, retail and marketing to deliver exceptional events and guest experiences in one of Scotland's leading visitor attractions.

As an Experience Support Assistant, you’ll play a vital role in the day-to-day operation of our guided tours and tasting experiences. From preparing tasting rooms and managing stock to supporting operational excellence, you’ll help ensure every visitor enjoys a premium and memorable experience.

• Prepare, set up and reset tasting rooms and experience spaces to ensure every tour is delivered to the highest standard.
• Manage stock, equipment and supplies, ensuring visitor-facing and storage areas remain organised, fully stocked and presentation-ready.
• Maintain excellent cleanliness, food hygiene and health & safety standards across all operational areas.
• Support the smooth delivery of tours by coordinating experience timings and responding promptly to visitor and team needs.
• Assist with training new team members and contribute to continuous improvement across the visitor experience.
• Provide operational support across other areas of the business, including the bar and retail, as required.

This is a fantastic opportunity to develop your hospitality and operational skills while working at one of Scotland's leading visitor attractions. You'll gain valuable experience across multiple areas of the business and become an ambassador for one of the world's most iconic whisky brands.

• Experience with in hospitality, food & beverage, tourism or another customer-facing environment.
• A passion for whisky, premium hospitality and delivering exceptional visitor experiences.
• Strong communication, organisational and time management skills.
• A proactive, customer-first mindset with the ability to thrive in a fast-paced environment.
• A collaborative approach with the flexibility to work evenings, weekends and public holidays.
• Additional language skills would be an advantage but are not essential.

• Base salary of £26,679 per annum
• Annual bonus
• Product allowance
• Private pension scheme
• Share purchase scheme
• And many more benefits

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with…