Assistant Front Office Manager
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-09-15
Listing for:
Novotel London Bridge
Full Time
position Listed on 2026-09-15
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
To support the Room Division Manager in the day-to-day operation of the Front Office, ensuring a high standard of guest service, efficient team performance and smooth hotel operations.
- Assist in managing the daily Front Office operation, including reception and guest services.
- Supervise, support and motivate the Front Office team to deliver excellent guest service.
- Ensure all hotel and Front Office standards, procedures and brand requirements are followed.
- Handle guest enquiries, feedback and complaints professionally and efficiently.
- Support staff training, onboarding and performance management.
- Monitor room allocations, arrivals, departures and VIP/guest requirements.
- Assist with cash handling, daily reports and other Front Office administration.
- Work closely with Housekeeping, Maintenance and other departments to ensure smooth operations.
- Act as a manager on duty when required and make operational decisions in the absence of the Room Division Manager
Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.
Previous Front Office or hotel supervisory experience.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Good organisational skills and attention to detail.
- Ability to work under pressure and manage changing priorities.
- Professional, approachable and confident manner.
Good knowledge of hotel systems and Microsoft Office.
The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH
) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel's partners (Europcar, Merlin Entertainment etc. )
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