Hospitality Host​/Admin; Mon - Fri

Title:
Hospitality Host / Hostess (Mon - Fri)

Location: EC4A

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Host/Hostess
to the heart of hospitality excellence! At Baxter Storey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the Baxter Storey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Host/Hostess
who strives to exceed expectations at every turn.

• Greet guests as they arrive, providing a warm welcome and assisting with seating arrangements.
• Maintain a comprehensive understanding of the restaurant's layout, table availability, and seating capacity.
• Manage reservations, including recording bookings, updating availability, and confirming reservations as needed.
• Monitor outlet activity to anticipate guest needs and ensure a seamless dining experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Maintain cleanliness and organization in the front-of-house area, including the reception area and dining room
• Collaborate with management to develop and implement strategies for enhancing the guest experience and maximizing revenue.
• Uphold high standards of professionalism, hospitality, and guest service at all times.

• Previous experience within the hospitality industry, preferably in fine dining or upscale restaurants.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in reservation management software and basic computer skills.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Baxter Storey Values:

We strive for better, we never…