Assistant Executive Housekeeper

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, in the heart of central London! We are looking for an Assistant Executive Housekeeper to support the Executive Head Housekeeper in the overall management of the housekeeping team and ensure all areas of the hotel are maintained to the highest of standards. Help us bring our mission of ‘Serving London Love’ to life.

Part of Iconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world
  , including Iconic Hotels& Resorts
• Instant access to your wages
  through Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday
  – because you deserve to celebrate!
• Regular team socials and parties
  , including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services
  , including counselling, legal advice, and financial guidance.
• Northbank Privilege Card
  – giving you discounts at local shops, restaurants, and attractions.

• Monitor flow of rooms throughout the day to ensure sufficient rooms are inspected and ready for check-ins, assisting when necessary
• Manage the day-to-day operations of the department in the absence of the Executive Head Housekeeper
• Manage payroll and expenses of the department in line with hotel occupancy
• Conduct daily spot checks of the rooms and public areas, report any maintenance issues or quality concerns and ensure they are rectified
• Monitor performance of our all team members, give feedback and keep our agency partners informed for formal further follow-up if needed
• Identify and analyse operational challenges in the department and deliver solutions for improvement or change

• Proven leadership experience in within hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands-on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Strand Palace has proudly earned the Great Place to Work certification, and for good…